HockeyStick Knowledge Base Knowledge Base Open Command Centre

Command Centre overview

Clients and Progress

Finding and tracking clients across the Clients list and the Progress board.

Clients and Progress

Two screens in the Command Centre help you find a client and see where they are: the Clients list, for looking up a specific org, and the Progress board, for seeing the whole pipeline by stage.

The Clients list

The Clients list: a card per org showing contact, industry, current stage, readiness score, revenue and usage, with search and a status filter.
The Clients list: a card per org showing contact, industry, current stage, readiness score, revenue and usage, with search and a status filter.

Clients opens on a card per org. Each card shows the org, contact, industry, current stage, readiness score, revenue and token/cost usage. To find a client, use the search box or the status filter (All, Invited, Active, Processing, Review, Completed). Click a card to open that client's detail page. To add a new org, use the New Client button in the top right, which starts the New Client wizard.

The client detail page

Opening a client gives you a set of tabs across the top:

  • Journey: the default; the lifecycle with per-agent Generate, Open and Review & publish actions.
  • Intake: view and edit the client's intake answers, with CSV export.
  • Worksheets: browse the Sam worksheet store.
  • Brand: the client's logo, colours and contact invites.
  • Partnership Growth Roadmap: the surface where you edit Riley's plan.
  • Packs: pack version history and publish controls.
  • Products: the Align or Align+Activate allocation for the org.
  • Users: the client contacts on the account.

A right rail shows client info, activity and the readiness score.

The Progress board

The Progress board: a kanban of every engagement bucketed by stage, from Invited through to Completed.
The Progress board: a kanban of every engagement bucketed by stage, from Invited through to Completed.

Progress is a kanban of every engagement, bucketed by stage: Invited, Intake, Workshop, Mapping, Alignment and Completed. The cards are read-only, so this is a monitoring view, not a drag-and-drop board (stages advance automatically as each agent's work is published). Click any card to open that client's detail page.