Command Centre overview
The admin app, the Align engagement lifecycle, and how a client moves through it.
Open sectionHockeyStick internal · Command Centre
Knowledge Base
How to run the HockeyStick platform end to end: onboarding a client and publishing the Align deliverables, setting up and running Activate, and supporting clients on the MCP and in Slack.
Onboarding a new client
The New Client wizard, inviting contacts, and org setup.
Open sectionRunning intake (Jo)
Getting a client through intake and reviewing their profile.
Open sectionWorkshop Pack (Sam)
The Sam workflow plus a reference for all 11 Workshop Pack deliverables: how to complete or review each, and what every value means.
- Generate, review and publish the Workshop Pack
- Reviewing deliverables before publishing
- Regenerating a deliverable
- Overview
- Context and Disclaimer
Opportunity Mapping (Alex)
The Alex workflow plus a reference for all 13 Opportunity Map deliverables, with the fields, scoring and what each value means.
- Generate and publish the Opportunity Map
- Partnership Vision
- Ecosystem Prioritisation Map
- Partner ICP Worksheet
- Partnership Category Opportunities
Board Pack (Riley)
The Riley workflow plus a reference for all 9 Board Pack deliverables, the models behind them, and what each value means.
- Generate and publish the Board Pack
- Where to Play, How to Win
- Partnership Growth Model
- Bottom-Up Partnerships Worksheet
- Bottom-Up Partnership Model
Publishing and versioning
How publishing to the client works, notifications, and pack versions.
Open sectionSetting up Activate
Enabling Activate for a client: allocation, the onboarding wizard, the Strategy baseline, PartnerStack and Zoom, readiness and go-live.
- What Activate is
- Enable Activate for a client
- The onboarding wizard
- Strategy source, calendar and baseline
- Ownership, cadence and context
Running Activate
Running a live programme: the summary and mirror, briefs, webinars and events, monthly revenue, snapshots, Reviews and troubleshooting.
- The Activate summary
- The client mirror
- Briefs from the staff side
- Strategy check and setup
- Generation, changes and approval
MCP server and AI apps
How the MCP server works: environments, Auth0 onboarding, the full tool reference, audit, limits, troubleshooting and revoking access.
- How the MCP server fits the platform
- Environments, URLs and client IDs
- Auth0 and onboarding a new AI client
- Giving people access and linking accounts
- Tool reference: reads
Slack agent
How the Slack agent works, setting up a client end to end, what staff can and cannot do, and troubleshooting.
- How the Slack agent works
- Environments and Slack apps
- Setting up a client end to end
- Seats, licences and administrators
- Pricing, credit and limits
Monitoring and operations
Watching runs, handling failures, users, brand assets and settings.
- Monitoring agent runs
- Troubleshooting failed generations
- Managing team members and client contacts
- Managing brand assets
Supporting clients
What clients see in their portal, so you can answer any question.
Open section