Command Centre overview
The admin app, the Align engagement lifecycle, and how a client moves through it.
Open sectionHockeyStick internal · Command Centre
Knowledge Base
How to run the HockeyStick platform end to end: onboarding a client, generating and publishing the Align deliverables in the Command Centre, and supporting clients in their portal.
Onboarding a new client
The New Client wizard, inviting contacts, and org setup.
Open sectionRunning intake (Jo)
Getting a client through intake and reviewing their profile.
Open sectionWorkshop Pack (Sam)
The Sam workflow plus a reference for all 11 Workshop Pack deliverables: how to complete or review each, and what every value means.
- Generate, review and publish the Workshop Pack
- Reviewing deliverables before publishing
- Regenerating a deliverable
- Overview
- Context and Disclaimer
Opportunity Mapping (Alex)
The Alex workflow plus a reference for all 13 Opportunity Map deliverables, with the fields, scoring and what each value means.
- Generate and publish the Opportunity Map
- Partnership Vision
- Ecosystem Prioritisation Map
- Partner ICP Worksheet
- Partnership Category Opportunities
Board Pack (Riley)
The Riley workflow plus a reference for all 9 Board Pack deliverables, the models behind them, and what each value means.
- Generate and publish the Board Pack
- Where to Play, How to Win
- Partnership Growth Model
- Bottom-Up Partnerships Worksheet
- Bottom-Up Partnership Model
Publishing and versioning
How publishing to the client works, notifications, and pack versions.
Open sectionMonitoring and operations
Watching runs, handling failures, users, brand assets and settings.
- Monitoring agent runs
- Troubleshooting failed generations
- Managing team members and client contacts
- Managing brand assets
Supporting clients
What clients see in their portal, so you can answer any question.
Open section